Frequently Asked Questions

You have questions. We have the answers.

Frequently Asked Questions

Q What is a brand capsule?

A brand capsule is a curated collection of templates designed for entrepreneurs and small businesses. Each collection comes with website, social media, and email marketing templates that have a cohesive look and that can easily be customized to create the brand of your dreams.

Q Are your templates compatible with Squarespace?

Our website templates are not compatible with Squarespace.

Q Do your templates integrate with Shopify?

Our website templates can be used with Shopify Lite only in combination with ShowIt. We would recommend using this option if you would like to sell products or purchase a template designed for e-commerce.

Q Do your templates integrate with Wordpress?

Yes, the blog pages on our templates integrate with Wordpress and depending on your Showit subscription, you can convert the entirety of your current Wordpress blog to one of our templates.

Q What is your return policy?

Due to the nature of digital products, returns will not be accepted once a product has been purchased. All sales are final, non-refundable, and ineligible for exchange.

Q Why should I use a Showit website template?

ShowIt templates are great for small businesses and entrepreneurs who want a beautiful, flexible website template without the hassle of learning to code. Showit's drag-and-drop platform allow you to re-organize and customize with ease. The platform also includes SEO features to boost your google ranking, Wordpress integration for your blog, and an amazing customer service experience.

Q What platform is used for your website templates?

We use ShowIt for our website templates. After trudging through the Internet's maze of hosting platforms as a small business owner, we found that in comparison to Wordpress, SquareSpace, and Shopify, Showit has all of the features our customers need to create a reputable and luxury brand.

Q What platform is used for your email and social media templates?

We use Canva for our email and social media templates.

Q Which email marketing platforms are compatible with your email templates?

There are numerous email marketing platforms that are compatible with our email marketing templates. Some of our favorites are Klaviyo, MailChimp, Flodesk and ConvertKit. As a bonus, each email template is created with responsive design in mind for you and your subscribers daily workflow.

Q Can I change colors, fonts, and photos using your templates?

Yes, one of our favorite features of our templates is that colors, fonts, and photos can easily be swapped out to meet the needs of your business for ALL of our templates. The platforms we use for our website, social media, and email marketing templates are specifically designed to let you customize with ease, so you can build the brand of your dreams.

Q Do your website templates integrate well with Instagram?

Yes, each website template has social media icons built into the template. You will find them on the homepage, footer, and other areas of the template depending on the design, ensuring brand consistency across platforms. Additionally, all of our website templates include social grids that allow you to easily connect your Instagram account to your website and provide your clients with a preview of your IG posts.

Q What is the hosting platform for your website templates?

The hosting platform for our website templates is Showit.

Q Do I need to know coding or graphic design to use your templates?

No, the beauty of using Atlas 5 products is that they are high-end curated templates that are created in platforms that utilize drag-and-drop features for customization. Curating the brand of your dreams has never been easier.

Q Will your templates allow my customers to purchase from my website?

It depends. We offer a number of website templates, specifically designed for e-commerce. Each of these templates comes with a Shop page and Product Detail page to allow your customers to purchase from your website when you utilize the Shopify Lite integration. In addition, we plan to offer Shop templates which include both Shop and Product Detail pages in our Add-On collection in the near future, so you can enter the e-commerce game, even if you haven't purchased one of our e-commerce templates.

Q What is your exchange policy?

Due to the nature of digital products, returns will not be accepted once a product has been purchased. All sales are final, non-refundable, and ineligible for exchange.

Q How will I receive my template after purchase?

Immediately after purchasing your template, you will receive a digital download in your inbox. This digital download will provide you with link and code necessary to access your new template.

Q Where can I find tutorials for customizing my brand capsule?

You can find tutorials for customizing your brand capsule in our Resource Library. https://atlas5studio.com/blogs/resources/tagged/ResourceLibrary

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